BroadWeb

	Common Knowledge
	BEMS (BroadWeb Extendable Management System)
	Products Registration & Signature Update
	Eulen Series
	NetKeeper 3000 Series
	Gigabit NetKeeper

Common Knowledge

	What is the number of signature database included within the NetKeeper™ AIDP?
	How does NetKeeper™ AIDP perform detection on attacks?
	Does NetKeeper™ AIDP performs “False Positives” or “False Negatives”?
	Is the user able to add their own signature-patch into the NetKeeper™ AIDP database?
	What other supplementary functionalities does NetKeeper™ AIDP possesses besides Intrusion Detection and Prevention?
	How many NetKeeper™ AIDP device is BEMS able to manage?
	What about WAN-Administration and Remote Access on BEMS?
	How many different models does NetKeeper™ AIDP have and at what throughput rate?
	Is it possible to set different administration privileges on the BEMS server towards individual NetKeeper™ AIDP device that is installed within the network?
	Is it possible to manage other security devices through our BEMS server?
	What kind of actions will the NetKeeper™ AIDP perform when malicious activities are detected?
	What characteristics does the report on the NetKeeper™ AIDP have?
	How secure is the connection and communication between the NetKeeper™ AIDP and BEMS server?
	Does it require professional knowledge in order to fully comprehend the reports generated by BEMS sever?
	How does the NetKeeper™ AIDP protect itself from being massively attacked by intruders?
	What is a False Alarm (False Positive or False Negative)? How does it happen?
	How does NetKeeper™ AIDP process all of the information on the network?
	Does the NetKeeper™ AIDP support VLAN?
	How many different packet detection methods does the NetKeeper™ AIDP support?
	How many different network segments is the NetKeeper™ AIDP able to protect?
	What kind of customer service and technical support does the NetKeeper™ AIDP provide?
	The mechanism to identify and manage the encrypted SKYPE 2.0
	What is BW's Anti-DDoS Mechanism?

BEMS (BroadWeb Extendable Management System)

	Does BEMS support database systems other than MySQL?
	When configuring BEMS, what is the port number for syslog server?
	BEMS server e-mailed me the following message: The free disk space of the BEMS server is low! Current free disk space: 433 MB Please backup the aged files and make rooms for the system. How to backup the aged files?
	In the Service Info window of System tab of BEMS Admin Console, I noticed that SMS service was stopped. How to enable SMS service in BEMS?
	How to configure the MySQL server for running with BEMS?
	How to install the BEMS server?
	How to set up the BEMS system settings?
	How to load a plug-in from local file system?
	How to load a plug-in from DUC?

Products Registration & Signature Update

	Where can I register my Broadweb products or check the status of product registration?
	What does A/K mean?
	Where can I get the A/K?
	Could the A/K be reused if I want to replace the BEMS server with another hardware platform?
	What does A/C mean?
	Where can I get the A/C?
	I did not receive the confirmation letter from Broadweb after registering a new user account. What can I do to complete my user account procedure?
	I already input the right information such as S/N, A/C, etc. Why do I still get an error message regarding failed registration?
	Is it necessary to reinstall the BEMS if I reapply a new A/K?
	How to obtain a BEMS A/K?

Eulen Series

	What’s the maximum performance does Eulen have while it is operating in IPS (inline) mode?
	Are the Eulen IPS signature updates secured? And which protocol port does the Eulen device used?
	Does Eulen IPS have a dedicated management program just like the BEMS server for NetKeeper device?
	Is it possible to wipe-off the past system log events on the Web GUI?
	What will be the priority of the packet inspection check while Eulen is operated under inline mode?
	Is it possible to restore back the Eulen configuration setting back to its original value?

NetKeeper 3000 Series

	How many interfaces does the NK-3000 provide?
	Does the NK-3000 support the VLAN environment?
	Does the NK-3000 interface provide the auto-negotiation function?
	The network speed is slow down after the NK-3000 is deployed into my network. What went wrong?
	Does NK-3000 provide any bypass mechanism to avoid interrupting network traffic when the device is malfunctioning?
	The NK-3000 device’s SYS LED is lighten RED. What does it mean?
	How to configure my terminal software if I want to access the NK-3000 device by RS232 console?
	What commands are necessary to configure the NK network parameters?
	What command is required to configure the NK-3000 device to communicate with BEMS server?
	Is there any way to reset the NK-3000 device configuration to factory default?
	The system time of NK-3000 device is not displayed correctly. How to change the NK-3000 system time?
	How to change the NK-3000 device operational mode to bypass?
	I cannot see the NK-3000 traffic flow or real-time attack monitor events on the BEMS Server. Is there a miscommunication between the 2 devices? What can I do to fix that?
	I changed "actions while under attack" for some events several days ago and made reports today. When viewing reports, I noticed that the actions of those events whose actions I had modified all show current settings. I would expect to see the actions of the events that happened before I changed them show their old settings, but not current settings; such reports would make more sense.